Part two of my at times emotionally overwhelming interview with Tom Roston, author of The Most Spectacular Restaurant in the World: The Twin Towers, Windows on the World, and the Rebirth of New York, focused on the employees of Windows on the World who were in the North Tower's iconic restaurant on September 11, 2001, all of whom tragically died that day.
According to Roston, "there were immigrants from, I think it was over 25 nations.... People from Bangladesh, Egypt, Nigeria, Ecuador, Peru, and Mexico." For many of these employees, getting a job at the prestigious institution was a watershed moment in their lives. "It was like, basically, you made it. This is going to be your ticket to whatever it was, or maybe this is just the answer and you don't need to fight anymore, and then it was gone."
As Roston and I discussed, those employees who weren't in the restaurant that morning didn't escape completely unscathed, and each was profoundly impacted in their own way. These survivors ranged from servers to a sous chef to the executive chef, Michael Lomonaco, who happened to be in an appointment in the retail concourse of the building at the time of the attack and struggled with tremendous survivor's guilt afterward. Apart from those who lost their lives, Roston said, "think about all these restaurant workers who were so irrevocably affected by this event...and they walk amongst us. There was no victim compensation fund for these people. They live with it. They live with it every day, the fact that their best friend died and they didn't die."
In a way, the effect of 9/11 on the Windows staff was a microcosm of its effect on all of New York. "There are different layers of victim. The victim spectrum is very long and wide, and everyone felt it," Roston said. "I think it's interesting to think...about the city of New York, and how it was a victim."
Asked if a place with the spirit of Windows on the World could ever exist in New York again, Roston stressed the restaurant's connection to a different time in the city's history. "There was a romanticism back then, in the '70s, and there was a belief in certain things. Now, we're much more sporadic. It's about whether or not you can put it on Instagram, and attention spans are so fast and quick, but for me, I can see it all over the city, really. Not all of the city, but there are a lot of places where you can feel the spectacular spirit of the city."
Our conversation was both wrenching and edifying, just like Roston's book. This episode of Special Sauce is not an easy listen, but it is an essential one.
The full transcript for this episode can be found over here at Serious Eats: https://www.seriouseats.com/2019/09/special-sauce-tom-roston-part-2.html